1. Introduction

Welcome to D'Saints, the online brand of Angel Audio Video Limited. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read our returns policy carefully.

2. Returns Eligibility

Items purchased from D'Saints (www.dsaints.uk) can be returned under the following conditions:

• The item must be in its original condition, unused, and in the same packaging that you received it.

• You must have a valid proof of purchase.

• The return request must be initiated within 7 days of the delivery date.

3. Non-returnable Items

Certain types of items cannot be returned, including:

• Custom or personalized items

• Gift cards

• Sale items (unless they are defective or damaged)

• Intimate or sanitary goods

4. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at support@dsaints.uk with your order number, reason for return, and any relevant photographs if the item is defective or damaged.

2. Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your return.

3. Pack the item securely, including the original receipt and the RMA number.

4. Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days to your original method of payment.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@dsaints.uk.

7. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was received damaged or defective. In such cases, we will cover the return shipping costs.

8. Contact Information

If you have any questions about our returns policy, please contact us at:

Angel Audio Video Limited
39 Whitfield Way
Mill End, Rickmansworth
WD3 8QT
United Kingdom
Email: support@dsaints.uk